Acceptable Use Policy

• No harassment, threats, intimidation, stalking, or abusive behaviour towards anyone.
• No hate speech or attacks based on race, ethnicity, national origin, religion, disability, age, sex, gender identity, or sexual orientation.
• No sexual exploitation, sexual content involving minors, or non-consensual sexual content of any kind.
• No services offered to or involving minors without the documented authorization of a parent or legal guardian and any approval Poof requires.

• No illegal services, or services that require a licence you do not hold.
• No fraud, deceptive offers, or impersonation of another person, business, or Poof itself.
• No misleading credentials — do not misstate your qualifications, licences, certifications, affiliations, experience, or results.
• No spam, bulk messaging, or unauthorized solicitation of other users.

• No malware, malicious code, or attempts to disrupt or overload the service.
• No scraping, crawling, or unauthorized automation against Poof.
• No reverse engineering, decompiling, or probing of the platform except where the law expressly allows it.
• No circumventing platform fees by taking a booked or Poof-sourced client off-platform to avoid charges.
• No sharing accounts, reselling access, or evading a suspension.

• No unauthorized recording, transcription, or screenshotting of a call.
• No sharing, publishing, or distributing private call content without the informed consent of every participant.
• No collecting other users' personal data beyond what your service genuinely needs.

• No emergency or crisis-response use — Poof is not an emergency service.
• No medical diagnosis, treatment, or prescribing through Poof unless expressly authorized by Poof in writing.
• No submission of protected health information; Poof is not represented as HIPAA compliant.
• No activity that Stripe prohibits or restricts, including its restricted-business categories.

Report a violation to legal@poofcall.com. We review reports case by case and choose a response proportionate to the harm, including immediate suspension where someone is at risk.